Refund policy

RETURN POLICIES


  1. Return by the customer

The buyer may request to return a purchased product by contacting our offices directly, as long as the original packaging is duly closed, and its contents are complete and in perfect condition according to its corresponding sale. Packaging, manuals, and accessories must be original, and the seals should not have been broken; in case any of the specifications mentioned herein are missing, its return shall not be applicable.

Shipping costs are nonrefundable.

The maximum term to receive a product return is 5 business days from the date of invoice. All returns are subject to an administrative fee as applicable.

The return does not apply if the product shows any of the following:

  • That the product was used.
  • The packaging or the box of the equipment has non-original labels or the factory seals are violated.
  • The box is scratched, bruised, dirty, wet, or otherwise mistreated.
  • The packaging or the box is not original or has been opened.
  • The product has been specifically ordered by special request.
  • The product is outdated or offline.
  • The description of the product includes the statement “No Refund and/or Cancellation.”
  • The product was sold as an auction or was on sale.

To request a return, contact our offices for further instructions. You must provide the following information: Product folio, quantity, reason for return.

Your request will be reviewed and processed according to the following schedule: Monday through Thursday from 8 a.m. to 6 p.m. and Friday from 8 a.m. to 4 p.m. Central Time.

When the return is authorized, you will be sent by email all instructions that you must follow to return the product successfully (this authorization shall be valid for 5 calendar days from the day of issue) with the address where it should be sent.

Once the product is received, if it meets the return criteria, you will be promptly notified about the refund process for the amount paid for the product at the time of placing your order, minus the nonrefundable parcel fee.

Return Policy

Refund processes take 5 to 15 business days.

If you do not comply with the return conditions, you will be notified by email and you must pay the cost of the courier that will take your goods back.

If the return or exchange of materials is accepted, and if the mistake is the responsibility of the company that offers the service, you must make arrangements to cover all shipping costs.

Attention:

  • During the return process, you will possibly be asked for additional information such as product photographs.
  • If the return is authorized, you must send the properly packaged product and it must be adequately protected against blows, humidity, static, dust, excessive heat, etc., with its freight duly paid to the address provided by the executive assisting you.
  • Insurance during the transfer, taxes, legal and ecological issues, accidents, security, theft, loss, or any other matter or procedure for the corresponding return are borne by you and are your full responsibility.
  • After 5 calendar days, returns of any kind are not accepted.
  1. Return due to error in the product sent

If another product was sent to you by mistake, Truemed Group LLC will collect the wrong product and ship the one you requested free of charge, as long as it is in stock. Otherwise, you can use the amount paid for another purchase or obtain a refund of your payment if you are not interested in any other product.

The refund process takes 5 to 15 business days.

To inform us of a mistake involving the product sent to you, call our offices at 55-23-02-99. You must report the model of the product sent by mistake, quantity, and additional information contained in the box that was delivered.

Your request will be reviewed and processed according to the following schedule: Monday through Thursday from 8 a.m. to 6 p.m. and Friday 8 a.m. to 4 p.m. Central Time.

We will request the pick-up at your address.

  • We will ask you to specify on which days we can collect the product sent by mistake.
  • We will confirm with you the address where the package will be picked up.
  • We will send you a collection guide to your email: Return Policy.
  • We will ask you to print it and stick it on the product packaging.
  • We will send a courier to pick up the package.

At the same time that this process is carried out, we will be sending you the correct product according to your order.

Communication

All sales offers, communications, requests for information, among others, are performed through www.scecle.com or by calling our offices at 55 55-23-02-99. We are not responsible for communications that are sent outside these communication channels.

Distortion of transmitted information

It is forbidden to falsify, omit, suppress, or mask message headers, mail response addresses, and/or IP addresses to hide, conceal, or distort the origin of a message.

Security

For data security, this site has an SSL certificate. This protects the transfer of confidential data.

Important notice

Truemed Group LLC reserves the right to change, modify, add, or remove portions of these terms and conditions at any time. Changes will be effective when they are published on the site www.scecle.com; please check periodically for updates to these terms and conditions, as you will have to accept the changes that are performed in order to continue purchasing products.